Hear from the customers
In late 2024, when our Community Advisory Panel delivered its final report and recommendations - confirming the need for further investment and helping us set priorities that reflect what matters most to you.
Journey Map
Click on the pop-ups to find out more about each stage.
We didn't do this alone
To shape our proposal we undertook our largest community engagement campaign. Over 8,000 interactions, including surveys, forums, and a deliberative community panel, helped us understand what matters most.
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Process Report
A proposal shaped by what matters to Tasmanians.
Like any essential service provider, we plan to ensure our infrastructure can meet the needs of Tasmanians - now and into the future.
Every four years, we submit a detailed plan to our independent regulator that sets out the prices we’ll charge and the service levels we’ll deliver. This is called our Price and Service Plan.
PSP5 will cover the period from 1 July 2026 to 30 June 2030. It’s a critical opportunity to assess our current performance, address the challenges we’re facing, and outline the necessary investments to improve.
From pop-up stalls to online bill simulators, we reached Tasmanians in ways that worked for them.
To shape PSP5, we asked for your help, and thousands of Tasmanians answered the call. This was the biggest community engagement we’ve ever done, reaching more than 200,000 people through advertising and involving more than 8,000 interactions with nearly 3,500 people in surveys, bill simulator surveys and conversations about the future of water and sewerage services in our state.
Your feedback helped guide our thinking and shaped our plan.
It all culminated in late 2024, when our Community Advisory Panel delivered its final report and recommendations - confirming the need for further investment and helping us set priorities that reflect what matters most to you. Affordability, reliability, environmental protection, and support for vulnerable customers came through loud and clear. These insights shaped every part of our plan.
Engagement doesn’t end with a proposal.
We’re committed to ongoing conversations and transparent reporting as the independent Tasmanian Economic Regulator undertakes public consultation on our proposal.
What's next:
- Follow this project to get the latest updates and invites to have your say
- Visit the Tasmanian Economic Regulator's website to see the full proposal and lodge your feedback.
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Future Investment
Between 2026 and 2030, we propose to invest $1.7 billion in capital works across the state - enhancing service reliability, facilitating growth, and protecting the environment.
Community Led
Our PSP5 plan will allow us to directly address performance gaps while meeting customer expectations. We engaged with our community, who agreed it was important to progress toward meeting regulatory obligations and protect Tasmania's water future.
Fairer Bills
The proposed capital expenditure is 77 per cent higher than our forecast for the previous four-year period. We needed our plan to reflect the need to invest in infrastructure that supports Tasmania’s future, whilst balancing prices for our customers today.
Community Feedback Report
Check out the full recommendations report from the 45 Tasmanians who formed the Community Advisory Committee.
Newsfeed
Since creation, the palawa have lived here in lutruwita - Tasmania. Over 2,000 generations of Aboriginal families have cared for this Country, looking after its lands, seas, skies and waterways.
In the spirit of respect and gratitude, TasWater acknowledges the Tasmanian Aboriginal community as the traditional and ongoing custodians. We pay our respects to them, their culture and to elders past and present. We also acknowledge any Aboriginal and Torres Strait Islander people who are here with us today.
TasWater commits to working collaboratively and respectfully with the Tasmanian Aboriginal community to protect and sustain the precious resources on this ancient land for future generations.
Contact Us
Have questions or want to learn more about a project, contact us below:
| Phone | 13 6992 |
|---|---|
| Website | www.taswater.com.au |
| In writing | GPO Box 1393, Hobart TAS 7001 |
