How will the plan affect your water bill?
Click on the pop-ups to find out more about how your water bill will change with the proposed plan. Select the option that matches the number of people in your household, or your household's average daily water usage.
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Fairer Bills
Between 2026 and 2030, we propose reducing the fixed charges from 84% to 67% of a customer's water bill. Bills will be more equitable and encourage water conservation.
Community Led
The proposed plan aims to balance fair pricing with a sustainable and beneficial service for all Tasmanians, now and in the future. We asked what was important to our community, to make sure we got the mix right.
Future Investment
The proposed investments are 77 per cent higher than our forecast for the previous four-year period, to match the growing demands and infrastructure needs of our community.
We have the highest proportion of fixed charges in the country, meaning most of the bill doesn’t change based on how much water is used. This makes it harder for customers to control their bills by using less water.
To address this, we’re proposing to shift to a more usage-based model. By 2030, we aim to increase the variable portion of the average residential bill from 16 per cent to 33 per cent, giving our customers more control and encouraging water-saving behaviour.
Our Pricing and Service Plan 5 (PSP5) will cover the period from 1 July 2026 to 30 June 2030. If accepted by the independent Tasmanian Economic Regulator, our proposed pricing changes will begin 1 July 2026.
We're proposing that fixed charges should go down. You’ll have more control over your bill - and be rewarded for using less water.
What we'll do:
- Reduce fixed charges and increase the variable water charge.
- Introduce a variable sewerage charge, in line with the Tasmanian Economic Regulator’s 2024 review.
- Deliver a customer education program to explain the changes and support customers, especially those with higher water use.
- Fund this transition within our existing PSP4 operating budget.
We’re introducing clearer, more cost-reflective charges based on the type and volume of waste discharged. Most trade waste customers will pay less.
Section 4.14 outlines our proposed trade waste charges. The document 'TasWater's proposed Price and Service Plan for the fifth regulatory period', can be found on the Tasmanian Economic Regulator's website economicregulator.tas.gov.au/water
We’re increasing funding for TasWater Assist to provide tailored support and payment plans for customers experiencing financial hardship.
Since creation, the palawa have lived here in lutruwita - Tasmania. Over 2,000 generations of Aboriginal families have cared for this Country, looking after its lands, seas, skies and waterways.
In the spirit of respect and gratitude, TasWater acknowledges the Tasmanian Aboriginal community as the traditional and ongoing custodians. We pay our respects to them, their culture and to elders past and present. We also acknowledge any Aboriginal and Torres Strait Islander people who are here with us today.
TasWater commits to working collaboratively and respectfully with the Tasmanian Aboriginal community to protect and sustain the precious resources on this ancient land for future generations.
Contact Us
Have questions or want to learn more about a project, contact us below:
| Phone | 13 6992 |
|---|---|
| Website | www.taswater.com.au |
| In writing | GPO Box 1393, Hobart TAS 7001 |
