At TasWater, we know that every drop counts. That’s why one of our key commitments in our Price and Service Plan (PSP5) proposal is to reduce leakage across our water network. This is a big problem that has impacted our customers and the environment for a long time.

What is the problem?

Right now, Tasmania loses more drinking water than any other state in Australia. In 2024-25, 22.6 per cent of drinking water produced was lost before it reached customers. These losses - known as “real losses” - happen in pipes, tanks, and connections underground. Sometimes we can see them, but often they’re hidden. These leaks cost money, waste water, and make it harder to give good service to our customers.

What is our plan?

We want to invest $100.6 million in a dedicated leak reduction program. This includes:

• Replacing ageing infrastructure in high-leakage areas.
• Using smart technology that constantly monitors our whole network, keeping an eye on pressure and flow rates, and spotting leaks and faults – even the ones we can’t see – so we can fix them quickly.
• Upgrading water meters so we can track water use better.
• Making sure our own operations are more water efficient.

We also want to spend $95.2 million to renew those ageing water mains that leak the most.

What is the goal?

By 2030, we want to reduce our water losses to 10 per cent. This will bring us in line with other states in Australia and help protect Tasmania’s water for the future.
We’re also adding a new way to measure how much water is lost, so we can keep track and improve over time.

Why it matters

Fixing leaks means:

• Less wasted water
• Lower costs
• Better service for customers
• A healthier environment

Most importantly, it’s what our customers want. In a recent survey, 78 per cent said they’d pay more if it meant we could fix leaks faster.

We’re listening, and we’re acting.

This is just one part of our plan to build a smarter, stronger water network for Tasmania. By investing in better tools, better data, and better infrastructure, we’re making sure our water system works for everyone - now and into the future.

Together, we’re making every drop count.