Overview

Our Price and Service Plan 5 (PSP5) is our plan for how we deliver services and set prices for customers between July 2026 and June 2030. It’s about making sure we have fair and sustainable pricing, delivering safe, reliable water and sewerage services, and meet our legal and financial responsibilities.

We are currently preparing our submission for the Tasmanian Economic Regulator.

We have developed PSP5 in consultation with the Tasmanian community who have helped us inform the key outcomes our proposal will deliver.

Securing Tasmania’s water future starts now

Our water systems are under pressure. We’re investing to fix leaks, protect our rivers, and build reliable services – for you, and for generations to come.

Tasmania’s water and sewerage systems are ageing and no longer meeting environmental or service standards. Every year, we lose nearly one-quarter of our treated water – and experience more bursts and faults than most other Australian providers.

We’re tackling the problem now, so future Tasmanians don’t pay the price.

Securing Tasmania’s water future starts now

Our engagement journey

Your Feedback

This plan was shaped by you

More than 8,300 Tasmanians were engaged during this process. That includes over 3,500 Tasmanians who registered to have their say during our biggest ever engagement program as well school activities, pop-up events, interviews and the Water Future Community Advisory Panel.

This plan was shaped by you

Community Feedback Report

Check out the full recommendations report from the 45 Tasmanians who formed the Community Advisory Committee.

Updates and Downloads

Project Timeline

  • Timeline item 1 - complete

    March to April 2024

    Registration open for people to have their say in our water future. Launch of the first survey.

  • Timeline item 2 - complete

    May to August 2024

    Community and customer engagement to occur across Tasmania through park run pop-ups, bill simulator survey and various other forums.

  • Timeline item 3 - complete

    October to November 2024

    Our deliberative community panel will take a deep dive into the things that matter to the community and then present their recommendations to TasWater.

  • Timeline item 4 - complete

    March 2025

    Share full report of engagement activity in 2024 and the outcomes that have informed the price submission

  • Timeline item 5 - active

    June 2025

    TasWater will submit our Price and Service Plan for assessment to the Tasmanian Economic Regulator.

  • Timeline item 6 - incomplete

    July to December 2025

    Tasmanian Economic Regulator independent review.

  • Timeline item 7 - incomplete

    1 July 2026

    Price and Service Plan 5 takes affect on 1 July 2026 determining the prices customers will pay and the level of service they can expect to receive.

Campaign Video