Yes. The Office of the Tasmanian Economic Regulator will undertake its own community engagement. Tasmanians will be invited to have their say on the Price and Service Plan proposal from February 2026. The Regulator will then consider all the feedback before making their recommendation.

Visit the Tasmanian Economic Regulator's website to see the full proposal and lodge your feedback.

Find out more – economicregulator.tas.gov.au/water

Our fifth Price and Service Plan (PSP5) needed to set out a clear path forward. PSP5 covers the period from 1 July 2026 to 30 June 2030. If accepted by the independent Tasmanian Economic Regulator, our proposed pricing changes will begin 1 July 2026.

To shape our proposal we undertook our largest community engagement campaign.

Over 8,000 interactions, including surveys, forums, and a deliberative community panel, helped us understand what matters most. This page shares the journey we took to listen, learn, and collaborate with our community.

The 'Our Water Future' project has resulted in us submitting a detailed Pricing and Service Plan to the Tasmanian Economic Regulator in June 2025.

In the months leading up to this deadline, we actively worked with the community to gather input and feedback.

Read more about the Engagement Journey

What's next:

• Follow this project to get the latest updates and invites to have your say
• Visit the Tasmanian Economic Regulator's website to see the full proposal and lodge your feedback.

Thousands of Tasmanians helped shape PSP5. We engaged with the community through forums, surveys, interviews, and workshops, including those with the Water Future Community Advisory Panel. We also consulted with business, developer and Aboriginal communities, and presented at the LGAT Conference.

Find out more – Customer Engagement

Over 8,000 Tasmanians participated by registering to have their say and being part of the engagement journey.

They were invited to share their experiences, expectations, needs, and values regarding water and sewerage services in Tasmania.

Read more about the Engagement Journey

What's next:

• Follow this project to get the latest updates and invites to have your say
• Visit the Tasmanian Economic Regulator's website to see the full proposal and lodge your feedback.

This project was our largest community engagement to date and, combined with expert insights, resulted in six proposed outcomes to support Tasmania's future.

Read more about the Focus Areas

Over the four years of PSP5 (2026-2030), we propose to deliver a $1.7 billion capital program to help future-proof Tasmania’s water and sewerage infrastructure.

Read more

Current Projects

We have doubled our investment in our renewals program to fix leaks. This includes repairs and upgrades to focus on reducing lost water.

We are working hard on our District Metered Area project, which will be completed mid-year.

Our owners are the 29 Tasmanian councils and the Tasmanian Government. Our earnings are shared with all Tasmanians through dividends provided to local councils, which are reinvested back in the community.

Find out more – Investment Plans

Yes. TasWater pays annual dividends to its council owners, who reinvest that money into local communities. These payments are separate from the pricing process and represent a small proportion of our overall costs. Dividends have remained at $24 million since 2021–22 and are expected to increase to $26 million in 2026–27, then $30 million per year from 2027–30, subject to board approval.

Find out more – Proposal Summary pdf

We're here to help. Our Customer Support Program includes flexible payment plans, access to financial counselling, and hardship grants for eligible customers. If you're having trouble, please reach out to us early so we can provide support.

Find out more – TasWater Assist

Your bill helps us fund essential services – like maintaining pipes, treating wastewater, and ensuring safe drinking water. It also supports major upgrades to ageing infrastructure, meeting environmental standards, and planning for future population growth.

Find out more – Focus Areas

We're making changes so we can continue providing safe, reliable water and sewage services – now and into the future. To do that, we need to replace ageing infrastructure, keep up with higher costs, and meet rising health, safety and environmental standards. Our proposed prices are cost-reflective and designed to share costs fairly across customers over time.

Find out more - Prices Explained

We propose gradual bill increases over the four years, starting July 1, 2026. Our plan also proposes reducing the fixed charges from 84% to 67% of a customer's water bill.

For most households, the average combined water and sewerage bill will go from $1,407 in 2026 to $1,929 by 2030. Changes vary depending on household size and water use.

Find out more - Prices Explained

Yes – under PSP5, more of your bill will be based on the amount of water you use. The fixed charge will reduce, and variable charges will increase. We're also introducing a variable sewerage charge, so customers who use less will pay less.

Find out more - Prices Explained

Customers have told us they want a fairer and more balanced approach. That's why we're shifting some costs away from fixed fees. Our proposal increases the variable water charge from $1.26 to $1.81 per kilolitre, while reducing the fixed component. It's a revenue-neutral reform – the overall bill reflects how much you use.

Find out more - Prices Explained