Our proposal for 2026-2030
We worked with Tasmanians to find a fair balance between price and service. Our community's priorities shaped the proposal we have presented to the independent Tasmanian Economic Regulator.
We worked with Tasmanians to find a fair balance between price and service. Our community's priorities shaped the proposal we have presented to the independent Tasmanian Economic Regulator.
Our water systems are under pressure. We’re investing to fix leaks, protect our waterways, and build reliable services – for you, and for generations to come.
Tasmania’s water and sewerage systems are ageing and no longer meeting environmental or service standards. Every year, we lose nearly one-quarter of our treated water – and experience more bursts and faults than most other Australian providers.
We’re tackling the problem now, so future Tasmanians don’t pay the price.
Over 8,000 Tasmanians participated by registering to have their say and being part of the engagement journey.
They were invited to share their experiences, expectations, needs, and values regarding water and sewerage services in Tasmania.
Read more about the Engagement Journey
What's next:
This project was our largest community engagement to date and, combined with expert insights, resulted in six proposed outcomes to support Tasmania's future.
Our fifth Price and Service Plan (PSP5) needed to set out a clear path forward. PSP5 covers the period from 1 July 2026 to 30 June 2030. If accepted by the independent Tasmanian Economic Regulator, our proposed pricing changes will begin 1 July 2026.
To shape our proposal we undertook our largest community engagement campaign.
Over 8,000 interactions, including surveys, forums, and a deliberative community panel, helped us understand what matters most. This page shares the journey we took to listen, learn, and collaborate with our community.
The 'Our Water Future' project has resulted in us submitting a detailed Pricing and Service Plan to the Tasmanian Economic Regulator in June 2025.
In the months leading up to this deadline, we actively worked with the community to gather input and feedback.
Read more about the Engagement Journey
What's next:
Over the four years of PSP5 (2026-2030), we propose to deliver a $1.7 billion capital program to help future-proof Tasmania’s water and sewerage infrastructure.
Current Projects
We have doubled our investment in our renewals program to fix leaks. This includes repairs and upgrades to focus on reducing lost water.
We are working hard on our District Metered Area project, which will be completed mid-year.
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July 2025
July 2025
July 2025
July 2025
July 2025
July 2025
July 2025
April 2024. How we will consult with our customers to understand their experiences, expectations, needs and values regarding the supply of water and sewerage services.
September 2024. This Water Future Community Advisory Panel Background Report is one of several resources provided to help TasWater’s first-ever Community Advisory Panel in its deliberations on TasWater’s Price and Service Plan 5.
September 2024. Summary of the findings from over six months of engagement with TasWater customers and the community, to help shape the future of water across Tasmania.
23 November 2024. A final report and recommendations for TasWater’s next Price and Service Plan were delivered today as the Water Future Community Advisory Panel met for the last time.
February 2025. A report on the methodology and process undertaken for the TasWater Community Advisory Panel.
July 2025
July 2025
July 2025
July 2025
July 2025
July 2025
July 2025
April 2024. How we will consult with our customers to understand their experiences, expectations, needs and values regarding the supply of water and sewerage services.
September 2024. This Water Future Community Advisory Panel Background Report is one of several resources provided to help TasWater’s first-ever Community Advisory Panel in its deliberations on TasWater’s Price and Service Plan 5.
September 2024. Summary of the findings from over six months of engagement with TasWater customers and the community, to help shape the future of water across Tasmania.
23 November 2024. A final report and recommendations for TasWater’s next Price and Service Plan were delivered today as the Water Future Community Advisory Panel met for the last time.
February 2025. A report on the methodology and process undertaken for the TasWater Community Advisory Panel.
Timeline item 1 - complete
March to August 2024
Community and customer engagement across Tasmania. Park run pop-ups, bill simulator surveys and various other forums.
Timeline item 2 - complete
October to November 2024
The Community Advisory Panel delved into all the things that matter to the community. The panel's recommendations presented back to TasWater.
See the Panel Recommendations pdf
Timeline item 3 - complete
March 2025
Shared our full report of engagement activity in 2024 and the outcomes that have informed the price submission.
Timeline item 4 - complete
June 2025
We submitted our Price and Service Plan for assessment to the independent Tasmanian Economic Regulator.
See the PSP5 Proposal pdf
Timeline item 5 - active
July to December 2025
The independent Tasmanian Economic Regulator reviews the proposal.
Visit the independent Tasmanian Economic Regulator's website to see the full proposal and find out how to provide your feedback.
Timeline item 6 - incomplete
1 July 2026
Pricing and Service Plan 5 (PSP5) will cover the period from 1 July 2026 to 30 June 2030.
If accepted by the independent Tasmanian Economic Regulator, our proposed pricing changes will begin 01 July 2026.
Since creation, the palawa have lived here in lutruwita - Tasmania. Over 2,000 generations of Aboriginal families have cared for this Country, looking after its lands, seas, skies and waterways.
In the spirit of respect and gratitude, TasWater acknowledges the Tasmanian Aboriginal community as the traditional and ongoing custodians. We pay our respects to them, their culture and to elders past and present. We also acknowledge any Aboriginal and Torres Strait Islander people who are here with us today.
TasWater commits to working collaboratively and respectfully with the Tasmanian Aboriginal community to protect and sustain the precious resources on this ancient land for future generations.
Have questions or want to learn more about a project, contact us below:
Phone | 13 6992 |
---|---|
Website | www.taswater.com.au |
In writing | GPO Box 1393, Hobart TAS 7001 |
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Credit Related Information Policy (PDF 176.4KB)
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If you would like to access your personal information, or you consider the personal information to be incorrect, incomplete, out of date or misleading, you can request that the information be corrected. Requests for personal information and changes to the personal information we have about you should be made in writing and addressed to:
Privacy Officer
TasWater
GPO Box 1393
HOBART TAS 7001
governance@taswater.com.au
We generally use personal information to provide water and sewerage services. We may also use personal information for our general business operations or as required by law.
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Complaints about the treatment of personal information including any possible breach of the Privacy Act, Personal Information Protection Act 2024 or this Privacy Policy by us must be made in writing (letter or email) and address to the Privacy Officer.
Privacy Officer
TasWater
GPO Box 1393
HOBART TAS 7001
governance@taswater.com.au
If you are not satisfied with our response, you make a further complaint to the Tasmanian Ombudsman or the Office of the Information Commissioner (‘OAIC’).
Ombudsman Tasmania
Level 6, 86Collins Street
HOBART TAS 7000
1800 001 170
ombudsman@ombudsman.tas.gov.au
www.ombudsman.tas.gov.au
Office of the Australian Information Commission
GPO Box 5218
SYDNEY NSW 2001
1300 363 992
enquiries@oaic.com.au
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